Terms and Conditions for Online Course

Last updated: 12/06/2026

These Terms and Conditions apply to your purchase and attendance at the online course provided by DFA Training.

 

By booking and paying for a place on the course, you agree to these Terms and Conditions.

1. About the Course

1.1 We provide online training courses delivered remotely using Microsoft Teams or another online platform notified to you before the course.

1.2 Details of the course, including the course description, date, start time, duration, price and any materials included, will be provided at the time of booking.

1.3 We will provide the course with reasonable care and skill.

1.4 We reserve the right to make reasonable changes to the course content, presenter, timetable or delivery arrangements where necessary, provided that such changes do not materially alter the course purchased.

1.5 Nothing in these Terms and Conditions excludes or limits any legal rights you have as a consumer that cannot lawfully be excluded or limited.

2. Booking and Contract

2.1 Your booking constitutes an offer to purchase a place on the course.

2.2 A contract is formed when we confirm your booking and payment has been successfully received.

2.3 You must provide accurate and complete information when booking, including your name and email address.

2.4 Where a booking is made by an organisation, the person making the booking confirms that they have authority to enter into the contract on behalf of that organisation.

3. Price and Payment

3.1 The price payable for the course is the price displayed at the time of booking.

3.2 Unless otherwise stated, all prices are inclusive of VAT where VAT is applicable.

3.3 Payment must be made in accordance with the payment options made available at the time of booking.

3.4 We reserve the right not to provide access to the course where payment has not been received in full, subject always to your statutory rights.

4. Access to the Course

4.1 Following successful booking, we will provide you with the information reasonably necessary to access the course.

4.2 You are responsible for ensuring that you have a suitable internet connection, compatible device, functioning email address and the software reasonably necessary to participate in the course.

4.3 We are not responsible for technical problems that are outside our reasonable control, including problems with your device, internet connection, network, email provider or Microsoft Teams.

4.4 If a technical problem on our side materially prevents the course from being delivered, we will use reasonable endeavours to provide an alternative arrangement, such as rescheduling the course or providing an alternative means of access.

5. Cancellation and Refunds

5.1 Our standard cancellation policy

Subject to your statutory rights described below:

(a) if you cancel more than 24 hours before the scheduled start time, you will receive a 100% refund of the course fee;

(b) if you cancel within 24 hours before the scheduled start time but before the course has started, you will receive a 50% refund of the course fee; and

(c) once the course has started, no contractual refund will ordinarily be available.

5.2 To request a cancellation, please contact us at [EMAIL ADDRESS]. The time at which we receive your cancellation request will determine which refund period applies.

5.3 Consumer cancellation rights

If you are a consumer, you may have statutory rights to cancel the contract which apply in addition to the cancellation policy above.

Nothing in these Terms and Conditions is intended to remove or restrict those statutory rights.

Where the course is a service and you have expressly requested that we begin providing the service before the expiry of any applicable statutory cancellation period, you may still have statutory cancellation rights in certain circumstances. Where applicable, you may be required to pay for the proportion of the service supplied up to the point of cancellation.

Where the law gives you a right to a refund, we will provide that refund notwithstanding the standard cancellation policy in clause 5.1.

5.4 If you are a business customer rather than a consumer, your cancellation rights will be governed by these Terms and Conditions and the terms of your booking, subject to any rights that cannot lawfully be excluded.

6. Cancellation by Us

6.1 We may cancel or reschedule the course where reasonably necessary, including because of circumstances outside our reasonable control, illness of the trainer, technical problems or insufficient enrolment.

6.2 If we cancel the course and do not provide a suitable alternative date or arrangement, we will provide an appropriate refund of amounts paid for the affected course.

6.3 Nothing in this clause affects any statutory rights you may have.

7. Course Materials and Intellectual Property

7.1 All course materials, presentations, documents, recordings, slides, exercises, templates and other content provided by us remain our property or the property of our licensors.

7.2 We grant you a limited, non-exclusive, non-transferable licence to use the course materials for your own personal or internal business use.

7.3 Unless we give you written permission, you must not:

(a) copy, reproduce or republish the course materials;

(b) sell, licence, distribute or commercially exploit the course materials;

(c) upload the materials to a website, file-sharing service or public platform;

(d) provide the materials to people who have not purchased the course; or

(e) use the materials to provide training or substantially similar services to third parties.

7.4 Copyright and other intellectual property rights in the course materials remain with us or the relevant rights holder.

8. Recording and Confidentiality

8.1 Unless expressly stated otherwise before the course, we will not record the course.

8.2 If the course is to be recorded, we will notify attendees before recording begins and explain how the recording will be used.

8.3 Attendees must not record, photograph, screenshot, reproduce or distribute the course, trainer or other attendees without our prior written permission.

8.4 You must respect the confidentiality of information shared by other participants during the course.

8.5 You must not disclose or use confidential information belonging to another participant or their organisation.

9. Participant Conduct

9.1 You must behave respectfully and professionally when attending the course.

9.2 You must not:

(a) harass, threaten or abuse the trainer or another participant;

(b) engage in discriminatory or offensive behaviour;

(c) disrupt the course deliberately;

(d) share inappropriate or unlawful material through the course platform; or

(e) use another person's identity or login details.

9.3 We may remove an attendee from the course where their behaviour materially disrupts the course or creates a risk to the trainer or other participants.

9.4 Where an attendee is removed because of serious misconduct, we may refuse a refund to the extent permitted by law.

10. Course Content and Results

10.1 The course is provided for educational and informational purposes.

10.2 While we take reasonable care to ensure that course content is accurate and up to date, we do not guarantee that the course will produce any particular business, financial, professional or other result.

10.3 You are responsible for deciding whether information provided during the course is suitable for your particular circumstances.

10.4 Unless expressly stated otherwise, completion of the course does not constitute a professional qualification, accreditation or certification.

11. No Legal, Financial or Professional Advice

11.1 Unless expressly stated otherwise, the course does not constitute legal, financial, medical, tax or other professional advice.

11.2 You should obtain independent professional advice where appropriate before relying on information provided during the course.

12. Liability

12.1 Nothing in these Terms and Conditions excludes or limits liability for anything which cannot legally be excluded or limited.

12.2 In particular, nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

12.3 Subject to clause 12.2, we will not be responsible for losses which are not reasonably foreseeable or which arise from circumstances outside our reasonable control.

12.4 If you are a consumer, nothing in these Terms and Conditions affects your statutory rights.

12.5 If you are purchasing the course in the course of your business, our total liability arising out of or in connection with the course shall be limited to [e.g. the amount paid by you for the course], except where such limitation is prohibited by law.

13. Events Outside Our Control

13.1 We will not be liable for failure or delay in performing our obligations where this results from circumstances outside our reasonable control.

13.2 Such circumstances may include significant internet or telecommunications failures, power failures, cyber incidents, industrial disputes, natural disasters, government restrictions, serious illness or other events beyond our reasonable control.

13.3 Where such circumstances materially affect the course, we will use reasonable endeavours to provide an alternative date or arrangement.

14. Privacy and Personal Data

14.1 We will process your personal information in accordance with our Privacy Notice, available at [PRIVACY NOTICE URL].

14.2 We may need to share relevant information with service providers used to operate the course, including Microsoft Teams and payment providers.

14.3 Where the course is delivered through Microsoft Teams, your name and other information visible through the platform may be visible to the trainer and, depending on the configuration of the meeting, other participants.

14.4 Where a course is recorded, we will provide appropriate information about the recording and its use before recording takes place.

15. Microsoft Teams

15.1 The course may be delivered using Microsoft Teams, which is a third-party service.

15.2 Your use of Microsoft Teams may also be subject to Microsoft's applicable terms and privacy arrangements.

15.3 We are not responsible for interruptions or failures of Microsoft Teams which are outside our reasonable control.

16. Complaints

16.1 If you have a complaint about the course, please contact us at [EMAIL ADDRESS].

16.2 We will consider complaints fairly and will endeavour to respond within a reasonable period.

17. Governing Law

17.1 These Terms and Conditions are governed by the law of England and Wales.

17.2 If you are a consumer living in another part of the UK, you will retain any mandatory rights you have under the law applicable to you, and nothing in these Terms and Conditions is intended to deprive you of those rights.

17.3 If you are a consumer, you may bring legal proceedings in connection with these Terms and Conditions in the courts which have jurisdiction under applicable consumer law.

18. General

18.1 If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision shall be treated as deleted to the extent necessary and the remaining provisions shall continue to apply.

18.2 No failure or delay by us in exercising a right under these Terms and Conditions shall constitute a waiver of that right.

18.3 These Terms and Conditions, together with the information provided at the time of booking and any applicable Privacy Notice, form the agreement between you and us concerning the course.

18.4 We may update these Terms and Conditions from time to time. The version applicable to your purchase will be the version in force when your booking is accepted.

DFA Training
8 Layard Drive

Wimborne

BH21 1TF

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email - contact@dfa-training.com

Tel: 07907 300250